No Exchanges can be claimed on customized products. Exchanges may be offered if incorrect products are shipped.  For incorrect products, shipping costs of returned goods and all additional return shipping & handling charge is borne by Arrow Exim.  Exchanges MAY be offered at Arrow Exim’ sole discretion for some products (Remy Pure Natural Textures) & shipment Cost needs to be paid by the buyer along with any other additional charges incurred by Arrow Exim to arrange for the exchange.  Additional restocking fee of 15% also may apply.

You must e-mail Or Whats app us at sales@arrowexim.com.com or +918189898181 within 2 business days of receiving the shipment with your reasons for return.  Requests for return received after 2 business days of receiving your order may not be valid.  Arrow Exim will try our best to make sure that all requests for exchanges are handled in a fair and reasonable manner. Once approved, you should send back the hair extension products or hand them over to us personally, without undue delay. Once the goods are received, Arrow Exim at its sole discretion will review and verify your claims and once we are able to establish that your request is justified will send the new products to you. Product must be exchanged for something of equal or greater value. Arrow Exim will dispatch the exchange items using the same delivery service. Please allow up to 7 business days to process your Exchange request. You can contact us anytime if we need to expedite your request and we promise we will do our best to speed up the process.